Why choose Ivanti Neurons For ITSM
With the announcement of the "End-of-life" for Cherwell Service Management (CSM), scheduled for December 2026, organizations that currently rely on CSM must proactively consider their transition to a new IT service management platform.
Zitac Consulting works with the leading ITSM solution Ivanti Neurons For ITSM, which offers a range of advanced features and technologies that address the changing needs of modern businesses. Ivanti Neurons For ITSM can be delivered as both an on-premise installation and a cloud solution. Over the years, Zitac has also migrated customers who previously had their solution on-premise to a cloud service.
Reasons to choose Ivanti Neurons for ITSM
Advanced AI features
Ivanti Neurons For ITSM is at the forefront of leveraging artificial intelligence (AI) to enhance the delivery of IT services. Its AI-driven automation features enable proactive problem management, predictive analytics, and intelligent insights, allowing organizations to minimize downtime and improve overall efficiency. As CSM reaches the end of its life, transitioning to a solution with advanced AI capabilities becomes crucial for remaining competitive in today's digital landscape.
Unified Platform
Unlike CSM, which may require integration with additional tools and solutions for comprehensive ITSM functionality, Ivanti Neurons For ITSM offers a unified platform that brings together all aspects of IT Service Management. From incident and problem management to change and asset management, organizations can coordinate their IT processes on a single, cohesive platform, simplifying management and reducing complexity as they prepare for the end of CSM's lifespan.
Enhanced User experience
Ivanti Neurons For ITSM prioritizes the user experience by offering a modern and intuitive interface that enhances user satisfaction and productivity. Its self-service portal for consumers enables users to submit and follow up on requests, access knowledge articles, and resolve issues independently, promoting a seamless and efficient IT service experience. As organizations navigate the transition from CSM, prioritizing the user experience becomes crucial for maintaining productivity and satisfaction levels.
Scalability and Flexibility
As organizations anticipate growth, the demand on their ITSM system increases, therefore Ivanti Neurons For ITSM offers scalability and flexibility to handle changing needs. Zitac has long worked with evolving organizations and is constantly discussing with customers how they can take the next step in IT Service Management. Whether it's about scaling to support a growing user base or integrating with new technologies, Ivanti Neurons For ITSM provides the scalability and flexibility needed to future-proof ITSM strategies beyond the lifespan of CSM.
→ Scalability - The solution is easily adapted to the company's growing needs, enabling efficient resource management without overinvestment.
→ -Integration - Offers easy integration with existing systems and applications, simplifying workflows and minimizing manual labor.
→ Customizable processes - Enables tailored ITSM processes and automation, improving service delivery and increasing user satisfaction.
→ Regularity and Automation - By offering self-service and automated responses to common inquiries, the burden on IT support is reduced and the user experience is improved.
Our service journey would not have been possible without an ITSM system that supports ESM. We have now seen opportunities to extend our ITSM beyond the usual internal IT. We are also looking at how it can be used in procurement, marketing, and administration. This is an example of Enterprise Service Management creating significant value for Capio.
Expertsupport for migration
Zitac Consulting, with its team of experienced consultants from both CSM and Ivanti Neurons For ITSM, stands ready to assist organizations in migrating from Cherwell Service Management to Ivanti Neurons For ITSM. Zitac Consulting has extensive experience in migrating customers from various IT service management tools to Ivanti Neurons For ITSM, ensuring a smooth and efficient migration tailored to your organization's needs.
Is Ivanti Neurons For ITSM suitable for both small and large companies?
Can Ivanti Neurons For ITSM be integrated with other systems?
What type of support does Zitac Consulting offer for migration to Ivanti Neurons For ITSM?
How do we start the process of migrating to Ivanti Neurons For ITSM?
Book a demo with André!
André works as a consultant in the field of IT Service Management. With his understanding and experience of complex processes in larger organizations, André is ready to review your needs and help you achieve the results you are looking for.
Are you considering a migration from CSM?
Contact us!
Implementing a new ITSM system is complex and requires expertise. Zitac Consulting, with over ten years of experience in ITSM, can streamline the process and enhance the quality. With their specialized knowledge and resources, Zitac guarantees an efficient implementation, while offering collaboration, knowledge transfer, and support to optimize the system's performance and long-term success.