IT SERVICE MANAGEMENT ASSESSMENT
Which service desk would suit us?
Are you considering introducing self-service for your users but unsure quite where to begin? Is your service desk project bogged down? Outgrown your ITSM solution and ready take the next step?
If so, you are hardly alone. There are hundreds of systems to choose from and all of the customers we have come across over the years have had different needs. Choosing the wrong system can be an expensive lesson that only leads to increased inefficiency.
We are here to help
Here at Zitac we can call on over a century of combined experience in delivering service desk solutions to businesses. We have worked with systems from Symantec, Ivanti (HEAT och LANDESK), ServiceNow, Jira and BMC to name but a few. This means that we are ideally placed to help you choose the right solution based on the needs of your organisation.
Our experienced consultants will conduct workshops to help you identify your current position and map the components that are most important to your business going forward. A common plan will then be put in place to achieve your objectives. All delivered at a fixed price.