SERVICEDESK - ENTERPRISE SERVICE MANAGEMENT
The ServiceDesk revolution is happening right now!
There is a pressing need to change the traditional role of IT support to encompass increasing numbers of services, both internal and external. This change, or revolution if you prefer, is happening right now. Simply supporting your users with functioning IT is no longer enough; you need to support all of your organisation’s processes and make it possible for your employees to be more productive. You also need to support your users around the clock: whenever they need it, wherever they are and on whatever device they are using.
This is by no means a simple task and we are seeing many supplier solutions lagging behind, leaving IT departments to handle far too many manual tasks.
The next generation of service management solutions
Ivanti Service Manager (previously LANDESK and HEAT) meets these new demands admirably. Ivanti has always delivered highly functional products with very strong support for ITIL processes, perhaps even the most comprehensive in the industry. Over recent years, Ivanti has primarily developed strongly in three areas:
- User-centred IT, Ivanti’s approach to presenting exactly the right information and functionality to meet the user’s needs, based on their role, device or even location;
- Delivering a stylish, user-friendly experience to all users no matter the size of their screen or the operating system they are using; and
- Integration, with support for the latest APIs making integration with other systems and applications easier than ever before.
Ivanti’s robust process and automation engine has always been their driving force, making it possible for us to automate service processes, increase availability and relieve support staff. Automation also reduces the risk of errors, makes for speedier deliveries and, above all, satisfied users. And yes, you can buy Ivanti as a service or locally installed – the choice is yours.
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AI in practice
Together with our partner Decisions, we invite you to a three-day training in the Decisions platform at the Carlsberg Museum & Business Centre in Copenhagen, Denmark.Together with our partner Decisions, we invite you to a three-day training in the Decisions platform at the Carlsberg Museum & Business Centre in Copenhagen, Denmark. During these three days, there will be practical training in Decision's no-code platform together with architects and product experts from Decisions and Zitac.
Get to know David Arvidsson
David has been working in the IT industry since 2011 with a focus on Enterprise Mobility. He has now joined Zitac as a Solution Architect in Unified Endpoint Management, with a focus on "Modern Management" for macOS and the mobile operating systems iOS/Android. We asked David some questions on the subject to get to know him better.
HOW TO OPTIMIZE YOUR PROCESSES WITH NO-CODE
Are you tired of dealing with complex and time-consuming processes in your business? Want to improve efficiency and streamline operations without the need for coding expertise? Join us on March 8th for a special event on no-code technology.
Thomas Concrete Group invest in secure IT infrastructure
Thomas Concrete Group produces and distributes high-quality ready-mixed concrete to both commercial and private customers in the construction industry. In an industry that you might not associate with IT and technology, Thomas Concrete Group is at the forefront, with major investments in digitization.
Capio invest in Enterprise Service Management
The investment in ESM has provided enormous scaling opportunities in a short time. With the support of Zitac, Capio has implemented Ivanti's Enterprise Service Management solution and replaced previous local systems. This was done to create a more unified IT environment and extend the solution to be used in multiple areas of the business.
Get to know Linus Appelgren
Linus belongs to our Automation team at Zitac Consulting and specializes in the Decisions platform. Being able to develop without code is extremely fast, something Linus was fascinated by when he first saw Decision's platform. We asked Linus a few questions to get to know him better.
Get to know Kenny Vigersand
Kenny is our automation expert who helps our customers eliminate manual processes to improve efficiency. Kenny works primarily with the Decisions platform where we are the Master reseller in Europe and Kenny is definitely one of Europe's most competent Decisions developers. Joining a demo with Kenny is very entertaining as he can often build the process during the meeting, right in the platform. Try him!