SERVICE MANAGEMENT

Innovative enterprise service management solutions help customers to achieve efficient service deliveries and a world-class user experience.

Zitac-Service_management_icon

Zitac is on of the most focused service management partners on the Nordic market,

delivering services and solutions throughout Europe. Our offer is primarily aimed at medium-sized and large organisations looking to work with a customer-oriented, long-term competence partner.

Choosing a platform

Although Zitac has chosen to work with established enterprise service management platforms and tools, such as Ivanti Service Manager and Remote Support from BeyondTrust, we also build our own self-service portals and processes using Decisions, who Forrester among others has highlighted as one of the leading business rules and automation platforms.

If that wasn’t enough, we also offer Onify. a completely new digitisation platform and an entirely new way to make IT services available to users. This platform collects and integrates information from multiple systems to be displayed in a simple, searchable interface. The response to Onify from our customers has been enormous and its areas of use are constantly expanding.

Let our ITSM assessment process help you to choose the right platform.

IT Service Management Assessment

Our experienced consultants will conduct workshops to help you identify your current position and map the components that are most important to your business going forward.

Onboarding

Zitac has helped many organisations to automate their human resource processes.

Remote control

Support all of your employees irrespective of system, device, location or language.

Onify Self-service portal

Onify is our new interface with, well, pretty much any system at all; however, we primarily use Onify as a common interface for IT services, an IT portal.

Servicedesk - Enterprise Service Management

The ServiceDesk revolution is happening right now!