What is HaloITSM?

HaloITSM is a powerful and flexible IT Service Management platform that helps organizations gain control over their IT processes. The platform is ITIL-compliant and includes everything from incident and change management to self-service portals and automated workflows. With its modern design and cloud-based architecture, HaloITSM is a great fit for both mid-sized and large organizations.

HaloITSM
Comparison of ITSM platforms based on Gartner Peer Insights ratings. HaloITSM leads with 92% recommendation rate and top scores in product capabilities, evaluation, integration, and support compared to ServiceNow, Ivanti, Freshservice, SysAid, ManageEngine, and IFS
Certified partner HaloITSM

Zitac + HaloITSM ♥

Zitac is an official HaloITSM partner in the Nordic region. With a dedicated team of ITSM consultants, we help companies and organizations implement, configure, and optimize the platform – from needs analysis to daily operations. We also provide guidance on licensing models and take full responsibility for the entire migration process from your current ITSM system.

Whether you’re taking your first step toward a modern ITSM solution or facing a platform transition, we are your strategic partner.

We can offer you

Make ITSM simple, smart and powerful with HaloITSM

HaloITSM helps you transform complex workflows into smooth, intuitive processes that evolve with your organization’s needs. With built-in AI, you not only accelerate your service delivery but also achieve greater consistency and higher user satisfaction – both internally and externally.

It’s a complete ITSM solution that not only standardizes your processes but also provides clear insights through smart reports and analytics, helping you align IT delivery with your business objectives.

You choose how to deploy HaloITSM:

• 100% on-premise for full control • In the cloud, on your preferred platform such as Azure, AWS, or Google • As a flexible SaaS solution

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Why choose Zitac as your ITSM partner

Zitac is an experienced ITSM partner working with both public and private sector organizations. Our client portfolio includes well-known names such as Malmö Stad, Lynk & Co, Capio, and Karlstad Municipality. We deliver tailored ITSM solutions to streamline and automate IT services, giving our customers greater control, enhanced security, and improved user experience.

As an ISO-certified partner (ISO 27001, 9001, and 14001), we ensure the highest standards in information security, quality, and environmental management. Our expertise and experience across various industries make us a trusted ITSM provider for organizations looking to optimize their IT processes and deliver first-class IT services.

IT Service Management

Zitac has delivered IT Service Management expertise since the early 2000s. Our team combines technical consultants and strategic advisors who help organizations take control of their IT, streamline processes, and drive digital transformation.

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Zitac ITSM Team

FAQ HaloITSM

Why choose HaloITSM over other ITSM tools?
HaloITSM combines powerful functionality with ease of use and flexibility. The platform is quick to implement, easy to tailor to your organization’s needs, and comes with built-in features such as AI assistance, automated workflows, and reporting tools. This makes it a cost-effective alternative to platforms like ServiceNow and Freshservice.
How quickly can we get started with HaloITSM?
With the right partner, getting started is fast. Zitac offers both quick-start packages and fully customized implementations. Most of our customers are up and running within a few weeks, depending on the complexity of the environment and integration needs.
Can we migrate from our current ITSM system to HaloITSM?
Absolutely. Zitac has extensive experience helping customers migrate from platforms such as Jira Service Management, Ivanti, ServiceNow, and Freshservice. We ensure secure and accurate data transfer, while also improving your processes as part of the transition.
What does HaloITSM cost?
The cost depends on the number of users, the features you need, and your preferred deployment model. Zitac offers flexible licensing options and helps you find the right setup based on your needs and budget. Contact us for a quote.
What kind of support does Zitac offer for HaloITSM?
As a partner, Zitac provides implementation support, training, ongoing advisory, and technical assistance. We’re with you from the initial rollout through the long-term development of your ITSM environment.
Let us chat about HaloITSM

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Want to know if HaloITSM is the right platform for your organization?

Get in touch with us to book a free consultation or a demo tailored to your needs.