HaloITSM partner for organisations that want to realise value faster
Halo brings IT service management, requests, knowledge, automation and reporting together in one modern platform. Zitac helps you turn it into a way of working that delivers value in practice – from strategy and licensing to migration, implementation and continuous improvement.
in ITSM
27001 · 9001 · 14001
More than an implementation.
An ESM team for the entire journey.
The right platform is only the beginning. Zitac helps you turn HaloITSM into a way of working that delivers value in practice – from strategy and prioritisation to implementation, migration and continuous improvement.
Guidance before you decide
We help you assess requirements, scope and priorities before you start configuring the platform.
Expertise throughout the delivery
An ESM team that can support you with implementation, configuration, integrations, migration and training.
Focus beyond go-live
We do not see launch as the finish line. The solution should be easy to manage, improve and evolve as your organisation changes.
A structured path
from idea to impact.
We start with what creates value first and build from there step by step. This creates a clearer first release, reduces unnecessary complexity and provides a stronger foundation for long-term management.
Define the target state
We map your current state, requirements, processes and what should actually be included in the first release.
Build what people will use
We configure HaloITSM around prioritised workflows, roles, integrations and the user experience.
Migrate & launch with confidence
Data, testing, training and go-live are planned to create a controlled transition for both teams and users.
Develop the next release
After launch, we prioritise the next improvements and help you evolve the solution over time.
What is the right next step for your organisation?
Considering HaloITSM, a platform change or how to approach an implementation? Tell us briefly about your current situation and we will help you identify the right next step.
Book a consultation or demo
Complete the form and we will get back to you to arrange a time that works for you.
Trelleborg Municipality chooses HaloITSM with Zitac.
Zitac is delivering Trelleborg Municipality's new ITSM platform with HaloITSM. The engagement is designed to strengthen the municipality's IT support and ways of working over time.
Read about the engagement
The platform matters.
The way you work makes the difference.
“It is about creating better structure, clearer ownership and a way of working that stands the test of time. That is where we want to be a long-term partner.”
Zitac's ESM team works across the full Service Management lifecycle – from advisory and implementation to migration, management and continuous improvement.
Talk to our ESM teamBefore you decide on HaloITSM.
Some of the questions we often hear when organisations are evaluating, planning or preparing to change their Service Management platform.
How long does it take to implement HaloITSM?
It depends on scope, integration requirements and how much is included in the first phase. A clearly defined first release is usually easier to design, test and embed than trying to include everything from day one.
Can you help us migrate from our current ITSM platform?
Yes. Migration needs to be planned around data, structure, integrations and what should actually move into the new solution. The goal is not to carry old complexity forward, but to create a strong foundation in the new environment.
How much expertise do we need in-house?
It varies between organisations. What matters is having clear internal ownership and the mandate to prioritise. Your partner can provide platform expertise and delivery support, while business goals and key decisions should remain jointly owned with your organisation.
Do we need to implement everything at once?
No. A phased rollout can make it easier to prioritise core processes, test properly and create value sooner. Additional processes, integrations and automation can then be added according to a roadmap.
Can HaloITSM be used beyond IT?
Halo can support a broader Enterprise Service Management approach, where service processes extend beyond traditional IT. The right setup depends on the business workflows, roles and requirements you want the platform to support.
Can we start with a consultation before deciding on HaloITSM?
Yes. An initial conversation can focus on your current situation, requirements, platform options and what needs to be clarified before a potential project. You do not need to have made a platform decision first.
Is HaloITSM the right path for your organisation?
Start with a conversation with Sofia and our ESM team. We will help you clarify your current situation, the opportunities and a sensible next step.